ZZZ 1000 Polychrome Missing? Complete Reward Guide 2026

Understanding Version 2.5 Reward Distribution

Version 2.5 launched December 30, 2026, 11:00 AM UTC+8 after five-hour maintenance. The reward structure differs from previous versions, causing confusion.

The 1000 Polychrome Explained

This is a standalone New Year login event reward starting January 1, 2026, 12:00 UTC+8. Requires Inter-Knot Level 1. Players logging in December 30 won't see it yet—it's time-gated to New Year.

Maintenance compensation (300 Polychrome) delivered December 30 is completely separate. This explains missing rewards—players expect both simultaneously but they arrive two days apart.

For efficient Polychrome reserves, Zenless Zone Zero top up through BitTopup offers competitive pricing and instant delivery.

Multiple Reward Sources

Version 2.5 provides ~15,710 total Polychrome:

• Maintenance Compensation: 300 (December 30, 2025, 11:00 AM UTC+8)
• New Year Login Event: 1000 (starts January 1, 2026, 12:00 UTC+8)
• Sword Seeker Chronicles: 1200
• Divine Maze: 800
• Coronation Void Hunter: 480
• Shadow Riptide Clash: 450
• Daily Activity (42 days): 2520
• Shiyu Defense cycles: 2160
• Hollow Zero: 960 plus 6 Master Tapes, 36 Boopons

Each source has independent claim requirements and expiration timers.

Reward Delivery Timing

ZZZ uses staggered delivery to prevent server overload. Maintenance compensation arrives at 11:00 AM UTC+8 December 30. Event rewards activate per scheduled start times.

Server sync takes 5-15 minutes after login. Wait 20 minutes before troubleshooting. Client must fully download Version 2.5 assets—partial updates block reward distribution.

Exact Reward Locations

Mail System Navigation

1. Tap Mail icon (envelope, top-right)

2. Look for messages dated December 30, 2025 (maintenance) and January 1, 2026 (login event)
3. Select message titled Maintenance Compensation or New Year Login Event
4. Tap Claim or Claim All

Mail displays expiration timers bottom-right. Red text = expires within 7 days. Messages disappear permanently at zero—no recovery.

Event Rewards Tab

Event Polychrome requires Events menu navigation:

• Open menu > Events

• Scroll to active Version 2.5 events
• Each event shows Rewards tab
• Completed missions show red notification dot
• Tap reward tiers to collect manually

Event rewards don't auto-deliver. Visit each event page and claim from dedicated interfaces.

Login Bonus Calendar

The 1000 Polychrome uses pop-up calendar:

• Appears automatically first login after January 1, 2026, 12:00 UTC+8

• If dismissed: Menu > Events > New Year Login Celebration
• Shows 1000 Polychrome as cumulative reward
• Must log in sufficient days within event period (January 1 - February 5, 2026)
• Delivers to mailbox after meeting requirements

Separate from seven-day login bonus (10 Master Tapes, 10 Boopons).

Compensation vs Regular Mail

Maintenance compensation properties:

• Subject: Maintenance Compensation with exact date
• Sender: System notifications
• Expiration: 30-day timer from delivery (December 30, 2025 - January 29, 2026)
• Eligibility: Inter-Knot Level 4 minimum

Event mail may have shorter windows tied to event durations. Check specific timer on each message.

1000 Polychrome Breakdown

New Year Login Event (1000)

• Start: January 1, 2026, 12:00 UTC+8
• End: February 5, 2026, 23:59 UTC+8
• Eligibility: Inter-Knot Level 1
• Delivery: In-game mailbox after meeting login requirements
• Claim Window: Before mail expiration (typically 30 days)

Equals ~6.25 pulls (160 Polychrome per pull). For additional resources, buy ZZZ polychrome top up through BitTopup for secure transactions.

Maintenance Compensation (300)

Five-hour maintenance (6:00 AM - 11:00 AM UTC+8) December 30, 2025:

• Amount: 300 Polychrome (1.875 pulls)
• Delivery: December 30, 2025, 11:00 AM UTC+8
• Expiration: January 29, 2026
• Requirement: Inter-Knot Level 4

Previous versions offered 600 Polychrome, making 300 lower than expected.

Additional Sources

Events:

• Sword Seeker Chronicles: 1200 (highest single source)
• Divine Maze: 800
• Coronation Void Hunter: 480
• Shadow Riptide Clash: 450
• Wish Filing Station: 420
• Angels and Delusions: 300 plus 5 Boopons

Recurring:

• Daily Activity (42 days × 60): 2520
• Shiyu Defense: 2160
• Deadly Assault: 900
• Hollow Zero: 960 plus 6 Master Tapes, 36 Boopons

Exploration:

• Map exploration: 200
• Antique Store: 765
• Hollow Zero Perpetrator: 320
• Agent Trials: 240
• Achievements: 175
• Agent Trust: 280
• Story missions: 450

Total 15,710 Polychrome = ~98 pulls, nearly enough for guaranteed S-Rank.

Critical Claim Deadlines

Maintenance Compensation: January 29, 2026

300 Polychrome delivered December 30, 2025, 11:00 AM UTC+8 expires 30 days later:

• Final Deadline: January 29, 2026, 11:00 AM UTC+8
• Warning: Red text 7 days before (January 22, 2026)
• No Extensions: Absolute timer—support can't restore

Login Event: February 5, 2026

• Event End: February 5, 2026, 23:59 UTC+8
• Mail Delivery: After meeting login requirements
• Mail Expiration: Typically 30 days from receipt
• Latest Safe Claim: Early March 2026

Claim immediately upon receiving mail notification.

Event Deadlines

• Sword Seeker Chronicles: February 6, 2026, 05:59 UTC+8
• Divine Maze: 2-3 weeks after start
• Shadow Riptide: Check in-game timer
• Wish Filing Station: Throughout version

Version 2.5 ends February 6, 2026, 05:59 UTC+8. Unclaimed event rewards expire regardless of individual timers.

Setting Reminders

1. Phone alerts: January 22 (warning), January 29 (final), February 5 (event end)
2. Daily routine: Check mail immediately after login
3. Weekend review: 10 minutes every Saturday for all events
4. Screenshots: Capture timers for reference

Average player loses 500-1000 Polychrome per version to expired mail.

Troubleshooting Missing Rewards

Issue 1: Mail Not Loading

Symptoms: Notification dot but empty mailbox.

Solutions:

1. Force-stop app, wait 5 minutes
2. Relaunch and check again
3. Clear cache (Settings > Apps > ZZZ > Clear Cache)
4. Verify stable internet connection

Affects ~15% of players after major updates.

Issue 2: Server Region Mismatch

Symptoms: Others receive rewards you don't.

Solutions:

1. Verify server region (Settings > Account)
2. Ensure correct regional server login
3. Rewards distribute per server time zones
4. Contact support if recently transferred

Americas server experiences January 1, 12:00 UTC+8 as December 31, 11:00 PM EST.

Issue 3: Level Requirements

Symptoms: Can't see rewards others report.

Solutions:

1. Check Inter-Knot Level (profile menu)
2. Maintenance needs Level 4 (300 Polychrome)
3. Login event needs Level 1 (1000 Polychrome)
4. Complete story missions to increase level

New players before December 30 may not reach Level 4 before January 29 expiration.

Issue 4: Already Claimed

Symptoms: Shows Claimed but balance unchanged.

Solutions:

1. Calculate expected total
2. Restart game to refresh UI
3. Verify correct currency (Polychrome vs Monochromes)
4. Screenshot evidence if genuinely missing

Counter may delay 30-60 seconds after claiming.

Issue 5: Not Fully Updated

Symptoms: Can access game but missing events.

Solutions:

1. Check version (Settings > About—should show 2.5.0+)
2. Verify no pending app store updates
3. Reinstall if stuck (link account first)
4. Verify 15GB storage space
5. Use Wi-Fi for downloads

Issue 6: Cache Corruption

Symptoms: Persistent loading failures, unresponsive buttons.

Solutions:

1. Clear cache
2. Clear data if needed (WARNING: link account first)
3. Ensure 5GB free storage
4. Check device OS updates
5. Reinstall as last resort

Issue 7: Network Delays

Symptoms: Rewards appear/disappear, buttons don't respond.

Solutions:

1. Switch mobile data/Wi-Fi
2. Disable VPN
3. Avoid peak hours (6-9 PM local)
4. Switch from public to private network
5. Test connection with other apps

Server congestion peaks first 48 hours after updates.

Mail Expiration Mechanics

30-Day Standard Timer

• Start: When mail delivers, not when viewed
• Display: Bottom-right corner shows days/hours
• Warning: Red text at 7 days or fewer
• Deadline: 00:00:00 = permanent deletion

Applies to maintenance compensation (expires January 29, 2026) and most events.

Special Event Mail

• Version-Limited: Expire when version ends (February 6, 2026, 05:59 UTC+8)
• Limited Promotions: May expire in 7-14 days
• Collaboration Events: Custom timers
• Redemption Codes: VOIDHUNTER1230 expired December 20, 2025

Always check specific timer per message.

After Expiration

• No Support Recovery: Teams can't restore
• No Grace Period: Absolute timer
• No Compensation: Player responsibility
• No History: Doesn't appear in logs

Strict policy makes prevention only viable strategy.

Why Prevention Matters

Financial Impact: 15,710 Polychrome = $200+ value. Losing 10% (1571) = ~10 pulls.

Pity System: S-Rank guaranteed within 90 pulls. Missing 1200 (7.5 pulls) could leave you at 87/90 when banner ends.

Competitive: High-difficulty content assumes maximized free resources.

Time Loss: 1200 Polychrome = 20 days of daily activities.

Daily 30-second mail check prevents 100% of losses.

Prevention Strategies

Daily Mail Routine (30 Seconds)

1. Tap mail icon before gameplay
2. Scan for red text
3. Use Claim All
4. Verify counter update
5. Check event tabs

Push Notifications

1. Enable ZZZ notifications (Device Settings > Apps)
2. Enable Mail Notifications and Event Notifications in-game
3. Set Do Not Disturb exceptions
4. Test with feedback system

Alerts when mail arrives and 3-day expiration warning.

Personal Checklist

Weekly Template:

• Maintenance compensation (300)
• Login event progress (1000)
• Sword Seeker Chronicles (1200)
• Divine Maze (800)
• Shiyu Defense cycle
• Daily activity (420/week)
• Hollow Zero reset

Review every Sunday.

Batch vs Individual Claim

Batch Advantages:

• One-tap collection
• Time-saving
• Reduces missed messages

Batch Limitations:

• Doesn't work for events
• May cause UI lag (20+ messages)
• No per-message confirmation

Best Practice: Claim All for mail, manually visit event pages.

Common Misconceptions

Myth: Auto-Collection

Reality: All rewards require manual claiming. Delivery to mailbox is step one—must tap Claim to transfer to inventory.

Maintenance compensation expires January 29 regardless of whether you opened mailbox.

Myth: Identical Amounts

Reality: Varies by Inter-Knot Level, server, account age:

• Maintenance: 300 (Level 4+) vs 600 in previous versions
• Login: 1000 requires Level 1
• Events: Some need story progression
• Regional: Server-specific promotions

15,710 total = maximum for established accounts completing all content.

Myth: Support Restores Expired

Reality: Support policy explicitly states no recovery. Expiration = player responsibility, not technical issue.

Support helps with delivery bugs, not player oversight.

Manual Collection Required

Process:

1. Game delivers to mail/events
2. Notification appears
3. Navigate to location
4. Tap Claim
5. Transfers to inventory
6. Counter updates (30-60 seconds)

Encourages daily engagement, prevents bot farming.

Maximizing Polychrome Reserves

Daily/Weekly Sources

Daily (60 Polychrome):

• Complete Daily Activity tasks
• 42 days = 2520 Polychrome (15.75 pulls)

Weekly:

• Shiyu Defense: 400+ per cycle
• Hollow Zero: 960 total + 6 Master Tapes, 36 Boopons
• Weekly Errands: 360
• Deadly Assault: 900

Monthly Shop:

• 10 Encrypted Master Tapes (1600 Polychrome equivalent)
• 14 Master Tapes (2240 equivalent)
• 30 Boopons

~6000+ Polychrome monthly through consistent play.

Upcoming Events

Active Through January:

• Sword Seeker Chronicles (1200)
• Divine Maze (800)
• Shadow Riptide (450)
• Wish Filing Station (420)

Late Version 2.5:

• Story missions (~450)
• Mid-version events (500-800)
• Agent Trust (280 per new agent)

Version 2.6: Historical patterns suggest 14,000-16,000 total.

Saving vs Spending

Save When:

• Current banner doesn't fit team
• Better upcoming agents leaked
• Close to pity (70+) for future guarantee
• Current roster clears all content

Spend When:

• Limited banner significantly improves team
• At 0-20 pity, can build toward guarantee
• Limited availability character
• Need specific elements for endgame

Pity:

• Soft pity: 70 pulls (increased S-Rank rate)
• Hard pity: 90 pulls (guaranteed S-Rank)
• 50/50: First S-Rank has 50% featured chance
• Losing 50/50 guarantees next featured

15,710 Polychrome (98 pulls) nearly guarantees one S-Rank.

Efficient Top-Up

BitTopup offers secure ZZZ recharge with competitive pricing, fast delivery, reliable service.

Timing:

• Wait until final banner days
• Calculate exact Polychrome to pity
• Use first-time bonuses
• Consider monthly cards for long-term value

Value:

• 160 Polychrome = 1 pull
• 14,400 = 90 pulls (hard pity)
• First-time bonuses double Polychrome
• Monthly cards = better ratio

Maximize free sources first, supplement exact amount needed.

FAQ

Where exactly is the 1000 Polychrome?

New Year login event starting January 1, 2026, 12:00 UTC+8—not December 30 maintenance (300 only). Access via event calendar after January 1 or Menu > Events > New Year Login Celebration. Delivers to mailbox after meeting login requirements.

Why no maintenance compensation?

Requires Inter-Knot Level 4. Delivers December 30, 2025, 11:00 AM UTC+8. Check mail (envelope icon) for Maintenance Compensation dated December 30. If missing after 20 minutes, restart client.

How long to claim before expiration?

Maintenance (300): expires January 29, 2026. Login event (1000): runs until February 5, 2026, 23:59 UTC+8, mail expires 30 days after receipt. Events like Sword Seeker (1200): expire February 6, 2026, 05:59 UTC+8. Check specific timer—red text = 7 days or fewer.

Can I recover expired rewards?

No. ZZZ policy: no recovery under any circumstances. Support doesn't restore, even once. Timer = player responsibility. At 00:00:00, permanent deletion. Prevention through daily checks only strategy.

Mail vs event rewards difference?

Mail delivers to inbox (envelope icon)—maintenance, login bonuses, some events. Event rewards need manual claim from Menu > Events pages. Sword Seeker's 1200 appears in event reward tab, not mail. Both need manual claiming—neither auto-collects. Check both daily.

Why is Polychrome count lower than expected?

Verify Claimed status. Counter takes 30-60 seconds to update. Ensure viewing Polychrome (not Monochromes/Dennies). Calculate: previous + claimed = current. If mismatch after verification, screenshot mail history and balance, contact support.

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