Version 2.5 Compensation Overview
Zenless Zone Zero Version 2.5 launched December 30, 2026, 11:00 AM UTC+8 after five-hour maintenance (6:00-11:00 AM). The 300 Polychrome compensation was distributed to eligible players immediately after servers reopened, but not automatically to everyone.
Compensation requires specific account criteria—unlike event Polychrome, maintenance rewards check eligibility at maintenance start, not server reopening.
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Complete Version 2.5 Rewards List
Primary maintenance compensation: 300 Polychrome via in-game Mail.
Total F2P rewards: 15,710 Polychrome (≈120 wishes):
Events:
- Coronation of the Void Hunter: 480
- Sword Seeker Chronicles: 1,200
- Joint Investigation Divine Maze: 800
- Shadow Riptide Clash: 450
- Wish Filing Station: 420
- Angels and Delusions of Muse: 300 + 5 Boopons
Permanent Content:
- Map exploration: 200
- Antique Store: 765
- Hollow Zero Perpetrator: 320
- Agent Trials: 240
- Achievements: 175
- Agent Trust: 280
- New missions: 450
Recurring Activities:
- Daily Activity: 2,520
- Shiyu Defense: 2,160
- Deadly Assault: 900
- Hollow Zero: 960 + 6 Master Tapes + 36 Boopons
- Howl's Newsstand: 200
- Weekly Errands: 360
Additional:
- Pre-registration: 320
- Login event (Jan 1, 2026): 1,000
- Monthly shop: 10 Encrypted Master Tapes, 14 Master Tapes, 30 Boopons
- Battle Pass F2P: 5 Master Tapes
- Seven-day login: 10 Encrypted Master Tapes, 10 Boopons
Distribution Timeline
Compensation sent within minutes of 11:00 AM UTC+8 launch on December 30, 2025. System checks Inter-Knot Level at 6:00 AM UTC+8 (maintenance start)—accounts meeting criteria at this timestamp received mail upon reopening.
Players reaching Level 4 during/after maintenance didn't receive compensation. Eligibility determined before maintenance, not after.
Eligibility Requirements
Most common reason for missing compensation: failing Inter-Knot Level 4 requirement.
Inter-Knot Level 4 Requirement
Level 4 = approximately 2-4 hours gameplay for new players. Level check occurs at maintenance start (6:00 AM UTC+8, Dec 30), not server reopening.
Accounts created December 30 after maintenance automatically fail eligibility regardless of progression speed. No retroactive compensation for post-snapshot accounts.
Account Creation and Login Timing
Accounts must exist and meet level requirements before maintenance begins. Active during Version 2.5 isn't sufficient—must be eligible at maintenance start timestamp.
Claim window: December 30, 2025, 11:00 AM UTC+8 until Version 2.5 ends (typically 6-7 weeks) or 30-day mail expiration, whichever comes first.
Server-Specific Eligibility
Compensation applies per server. Level 50 on one server doesn't grant eligibility to Level 1 on another server. Each server treats accounts independently.
Account Binding Impact
Binding doesn't affect eligibility directly but impacts recovery and security. Bound accounts receive priority support for compensation issues.
5 Common Reasons for Missing Compensation
1. Below Inter-Knot Level 4
New players who didn't reach Level 4 before 6:00 AM UTC+8 Dec 30 missed eligibility. Returning players with dormant Level 1-3 accounts remain ineligible until next update.
2. Account Created After Cutoff
Accounts created after 6:00 AM UTC+8 Dec 30 automatically fail eligibility. Affects players who discovered ZZZ through Version 2.5 marketing on launch day.
3. Mail Opened But Not Claimed
Two-step process: open mail, then claim attachments. Claimed status appears even if attachments weren't collected. Check Polychrome balance history to verify deposit.
4. Mail Expired Before Collection
All mail expires 30 days after delivery. Compensation delivered Dec 30, 2025 expires Jan 29, 2026. No recovery option for expired mail.
5. Server Issues During Claim Window
Unscheduled maintenance or connection problems during claim period can prevent access. Game doesn't extend deadlines for individual technical issues.
Critical Claim Deadlines
Maintenance Compensation Deadline
30-day expiration: January 29, 2026 for Dec 30 delivery.
Timezone Conversions (Dec 30, 2025 delivery):
- UTC+8: 11:00 AM
- GMT: 3:00 AM
- EST: 10:00 PM Dec 29
- PST: 7:00 PM Dec 29
- CET: 4:00 AM
- JST: 12:00 PM
30-Day Mail Expiration Rule
Timer starts at delivery, not when opened. Claimed rewards never expire—only unclaimed attachments. Red warning appears within 7 days of expiration when viewing Mail.
After Deadline Passes
Expired mail permanently deleted. Support cannot restore or manually credit missed rewards. Must wait for future version compensations.
How to Claim Compensation
Access Mail System
- Launch ZZZ, reach main menu
- Click Mail icon (envelope, top-right)
- Locate Maintenance Compensation dated Dec 30, 2025
- Open message, view 300 Polychrome attachment
- Click claim button
Claim All Function
Automatically collects all attachments. Use for maintenance compensation—no strategic reason to delay claiming premium currency.
Verify Polychrome Added
- Note balance before claiming
- Claim compensation, watch confirmation popup
- Check balance increased by 300
- Review transaction history in account details
Troubleshooting Missing Compensation
Check Eligibility Status
Verification:
- Current Inter-Knot Level (account menu)
- Account creation date (earliest achievements)
- Login history during claim window
- Mail system checked during Version 2.5
Verify Account and Server
- Confirm email/phone binding
- Check correct server selection
- Log out, clear cache, restart
- Allow full synchronization
Clear Cache and Restart
- Close ZZZ completely
- Delete cache files (not save data)
- Restart client
- Check Mail immediately
Contact Support
When to contact:
- Confirmed eligibility, issue persists
- 7+ days before expiration
- Cache clearing didn't resolve
Include:
- Account UID
- Server name
- Inter-Knot Level screenshot
- Mail inbox screenshot
- First login date after Dec 30
- Troubleshooting steps attempted
Response time: 24-72 hours.
Compensation Types
Maintenance vs Bug Fix
Maintenance: 300 Polychrome for five-hour downtime. Universal to all eligible accounts.
Bug fix: Targeted compensation for specific issues. Varies by severity, only affects impacted players.
Universal vs Targeted
Universal: All eligible accounts (Inter-Knot Level 4+).
Targeted: Specific player segments affected by particular problems. Requires verification/support tickets.
Apology Rewards
Version 2.5 apology-adjacent rewards:
- Free S-Rank Zhao (login pop-up)
- 100% discounted Jane Doe costume (0 Monochromes)
- S-Rank Agent Selector (Burnice, White, Jane Doe, Qingyi, Grace, Soldier 11, Nekomata, Koleda, Lycaon)
Player Scenarios
New Player (Started Dec 30)
Created account 2:00 PM UTC+8 Dec 30, reached Level 4 Dec 31.
Result: No maintenance compensation (account created after snapshot). Access to 15,410+ event Polychrome, free Zhao, selector, codes.
Veteran (Didn't Login During Maintenance)
Level 45, didn't play Dec 15-Jan 5.
Result: Eligible, mail waiting. Must claim before Jan 29 expiration.
Reached Level 4 After Distribution
Created Dec 28, Level 3 at maintenance, Level 4 at 8:00 PM Dec 30.
Result: Ineligible (below Level 4 at snapshot). Eligible for future compensations.
Multi-Server Player
Primary Level 50, secondary Level 20, tertiary Level 2.
Result: 300 Polychrome on primary and secondary. None on tertiary (below Level 4).
Maximizing Future Compensation
Mail Notifications
External reminders:
- Weekly calendar alerts to check Mail
- 7-day pre-expiration reminders
- Monthly account maintenance sessions
- Community Discord announcements
Optimal Login Schedule
Pre-update (24h before): Clear pending Mail, verify Level 4.
Launch day (6h after): Check Mail immediately, claim all, verify balance.
First week: Daily logins, check Mail each session.
Monthly: Review unclaimed Mail every 7 days.
Account Management
- Bind email and phone
- Enable 2FA
- Track each account's eligibility separately
- Screenshot compensation mail
- Document claim dates
Stay Informed
Official: In-game notices, social media, website.
Community: Reddit megathreads, Discord, content creators, wikis.
Cross-reference sources, verify with own account.
Polychrome Value and Strategy
300 Polychrome Value
- 1.875 pulls (160 per pull)
- 1.875% progress toward 90-pull pity
- Combine with 15,710 event Polychrome = 120 total pulls
Monetary Equivalent
300 Polychrome ≈ $3-5 USD based on standard pricing.
For additional currency, BitTopup provides secure ZZZ top-up with competitive rates.
Smart Management
- Don't impulse pull after receiving compensation
- Evaluate current vs upcoming banners
- Combine with event earnings
- Prioritize limited banners over standard
- Calculate pity thresholds
FAQ
Why didn't I receive 300 Polychrome?
Most common: below Inter-Knot Level 4 at 6:00 AM UTC+8 Dec 30, or account created after maintenance. Check Mail for unclaimed compensation or verify Level.
When does compensation expire?
30 days after delivery. Dec 30, 2025 delivery expires Jan 29, 2026.
How do I claim compensation?
Mail icon (top-right) > Maintenance Compensation Dec 30 > claim button. Use Claim All for all attachments. Verify balance increased by 300.
What's the Inter-Knot Level requirement?
Level 4, checked at maintenance start (6:00 AM UTC+8 Dec 30). Reaching Level 4 after doesn't grant eligibility.
Can new players get compensation?
Only if account created before 6:00 AM UTC+8 Dec 30 and reached Level 4 before that time. Post-maintenance accounts ineligible for maintenance compensation but access all event rewards.
What are all Version 2.5 rewards?
300 Polychrome maintenance + 15,710 F2P Polychrome + free S-Rank Zhao + S-Rank selector + Jane Doe costume + 1,000 login Polychrome (Jan 1) + 170 from codes = ≈120 wishes total.
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