Understanding MICO Coin Transaction States
A transaction reaches completed status when coins appear in your wallet, regardless of whether you've spent them. Check status: Profile > Wallet > History to view all recharges with timestamps and payment methods.
For users concerned about cancel MICO coin purchase after payment, BitTopup offers real-time transaction tracking, reducing refund eligibility confusion.
What 'Completed' Means
Completed = payment processor confirmed funds, server credited coins to your User ID, system logged delivery. Delivery times:
- Credit/debit cards: 95% within 5 minutes, 100% within 30 minutes
- PayPal/digital wallets: instant to 15 minutes
- Cryptocurrency: 20-30 minutes
- Bank transfers: 1-4 hours
Once coins appear—even for one second—the transaction becomes irreversible. Conversion rates: $1 ≈ 110 coins (global), $1 ≈ 143 coins (MENA).
Transaction Lifecycle
After payment authorization, gateway processes details (2.9-3.5% fees), funds transfer to MICO's merchant account, triggering automated coin credit. During peak periods, support times extend 50-100%. Submit tickets if coins don't appear after 30 minutes (cards) or 4 hours (bank transfers).
Why Virtual Currency Differs
Virtual currency purchases are final—no refunds per terms of service. Unlike physical goods, coins transfer instantly and irreversibly. MICO considers coins consumed once delivered, regardless of actual use. Promotional coins expire in 30-90 days, complicating refund calculations.
MICO Refund Policy 2026: Official Rules
The 48-hour reporting window is critical. Support tickets get first human reply in 2-8 hours, investigations complete in 24-72 hours (standard cases), 5-14 days (complex), 14-30+ days (bulk errors).
2026 Policy Updates
January 2 update formalized delivery timeframes by payment method and introduced stricter chargeback consequences: permanent account bans within 24-48 hours, plus ID and device bans preventing new account creation.
Regional Variations
Core non-refundable policy applies globally. MENA's different conversion rate ($1 ≈ 143 vs 110 coins) impacts refund calculations when technical errors require monetary reimbursement. Currency rates at original purchase determine refund amounts.
What's Actually Refundable
Only specific technical and unauthorized scenarios qualify (<10% of requests).
Technical Failures
Server errors preventing coin delivery after payment qualify, resolving in 3-7 days. Logout/login fixes 60% of missing coins cases. Document failures:
- Copy MICO UID from Profile
- Screenshot payment confirmation
- Capture empty Wallet History
- Submit via Settings > Help & Support > Payment Issues within 48 hours
Duplicate charges (multiple debits for single purchase) resolve in 24-48 hours when reported promptly.
Unauthorized Transactions
Resolve in 7-14 days with 40-50% success rates. Requires evidence: unfamiliar login locations/devices, unusual spending patterns, conflicting timing. Enable two-factor authentication in Account Security immediately after resolution.
For MICO coins refundable or not questions, BitTopup provides enhanced security with purchase confirmations and spending alerts detecting unauthorized activity within minutes.
Non-Delivery
Coins failing to appear after standard delivery windows typically stem from server sync delays. Verify your MICO User ID in Profile matches the intended recharge account. Accidental recharges to wrong accounts don't qualify for refunds.
Payment Duplications
Duplicate charges resolve in 24-48 hours—they create clear discrepancies in transaction logs. Distinguish actual duplicate charges (completed in bank statement) from authorization holds (pending, releasing in 3-5 days).
Non-Refundable Purchases
Successfully Delivered Coins
Once coins appear and delivery window passes without reported issues, permanently non-refundable. Used applies even if you haven't spent any—availability in your account = successful delivery.
Promotional Packages
Promotional coins expiring after 30-90 days carry additional non-refundability clauses. Bonus expirations don't entitle refunds of base purchase amounts. Terms clearly state time limitations at purchase.
Buyer's Remorse
Accidental purchases, regretted spending, changed plans don't qualify. Policy treats virtual currency like gift cards—once activated (delivered), non-returnable regardless of use.
Terms Violations
Purchases using VPNs for region-specific pricing, stolen payment methods, or violating age restrictions result in account termination without refunds. Platform retains all funds as penalties.
Refund Dispute Process
Initial Contact
- Open MICO app > Profile
- Tap Settings > Help & Support
- Choose Payment Issues
- Tap Submit Ticket
First human reply: 2-8 hours (normal), 16-24 hours (peak).
Required Documentation
- Transaction ID from payment confirmation
- Screenshot of charge in bank statement/payment app
- MICO User ID from Profile (not display name)
- Purchase timestamp and expected delivery window
- Wallet History screenshot showing missing transaction
- Error messages or unusual app behavior
Complete documentation = 24-72 hour investigations. Missing info restarts timeline.
Filling Forms Correctly
- Issue Type: Coins Not Received (delivery) or Unauthorized Charge (compromise)
- Transaction Amount: Exact dollar amount, not coin quantity
- Payment Method: Specific (Visa ending 1234, PayPal email)
- Purchase Date/Time: From payment confirmation, not discovery time
- Description: Facts only—Purchased 1100 coins at 3:47 PM EST March 15, payment confirmed 3:48 PM, coins not in wallet as of 4:30 PM
Avoid demanding refunds or threatening chargebacks initially.
Escalation
If denied, request supervisor escalation within 24 hours. Reference ticket number, state why denial contradicts evidence. Appeals take 30+ days with <15% success rates.
Payment Gateway Chargeback
When to Consider
Only for: confirmed fraud you didn't authorize, technical failures with MICO unresponsive beyond 14 days, clear merchant policy violations. Never for buyer's remorse, delivered coins you regret, or active investigations.
Chargebacks trigger permanent bans within 24-48 hours: account, ID, device bans preventing new accounts even with different credentials.
Filing Process
Contact card issuer/payment platform within 60-120 days. Provide transaction records, communication logs, non-delivery/unauthorized access evidence. Investigations take 30-90 days.
Consequences
Device fingerprinting recognizes your phone/tablet after factory resets, blocking new accounts. ID verification flags government documents. Bans persist indefinitely, no appeals. Users recovering $50 may lose accounts with hundreds in remaining value.
Success Rates
Virtual currency chargebacks: 30-40% success. Unauthorized charges with police reports: 40-50%. Technical non-delivery when logs show no coin credit: 60-70%.
Evidence Collection
Essential Screenshots
Capture immediately:
- Wallet screen: current balance, recent history
- Payment confirmation from bank/PayPal
- Profile screen with User ID
- Error messages during/after purchase
- Device timestamp on each screenshot
Communication Logs
Save all support interactions:
- Ticket number
- Date/time of responses
- Agent name/ID
- Exact response text, policy citations
- Your replies, additional evidence
Activity Timeline
Written format:
- 3:45 PM - Initiated 1100 coin purchase via Visa
- 3:47 PM - Payment confirmation email received
- 3:50 PM - Checked wallet, coins absent
- 3:52 PM - Logged out/in per troubleshooting
- 3:55 PM - Coins still absent, screenshots captured
- 4:10 PM - Submitted ticket #MIC-2026-0315-4821
Third-Party Verification
For unauthorized claims:
- Login history showing unfamiliar IPs/locations
- Bank fraud alerts
- Unrequested password reset emails
- Unrecognized device login notifications
Common Rejection Reasons
Insufficient Proof
Provide full-screen captures showing transaction amount, date, merchant name, payment method. Highlight relevant transactions if statement shows multiple charges.
Missing Transaction IDs
Every purchase generates unique IDs in MICO and payment provider systems. Check payment confirmation emails or app transaction history.
Delayed Requests
48-hour requirement aligns with payment processor windows and server log retention. Late requests face rejection—logs may lack needed data. If discovering old charges, acknowledge delay and provide supporting evidence (police reports).
Incomplete Information
Contradictory details trigger rejections. Double-check all numbers, dates before submission. If uncertain, state explicitly: I believe purchase occurred around 3:45 PM but confirmation shows 3:47 PM.
Prevention Strategies
Pre-Purchase Checklist
Verify before confirming:
- Correct MICO account (check User ID in Profile)
- Sufficient payment method funds
- Intended coin package (double-check amount)
- Stable internet (avoid weak public WiFi)
- Official MICO app/website, not third-party resellers
Wait for confirmation screen before closing app.
Account Security
- Enable two-factor authentication in Account Security
- Set strong, unique password (use password manager)
- Review linked payment methods monthly, remove unused
- Enable email receipts in notification settings
- Set banking app alerts for charges above $10
- Review Wallet History weekly
BitTopup Protection
BitTopup provides enhanced buyer protection through verified sellers and transparent tracking. Faster dispute resolution with dedicated support. Quality assurance reduces technical failures. Competitive pricing with secure transactions makes BitTopup preferred for value and safety.
Regional Consumer Rights
Southeast Asia
Philippines' Consumer Act and Thailand's framework offer stronger protections for digital purchases than neighboring countries, potentially supporting refund claims failing elsewhere.
Middle East
MENA users benefit from UAE and Saudi Arabia consumer frameworks increasingly recognizing digital goods. Different conversion rate ($1 ≈ 143 coins) impacts refund calculations but not legal rights.
Legal Assistance
Consider regulatory complaints when support is unresponsive beyond 14 days, denies clearly eligible refunds, or violates stated policies. Small claims court viable for amounts exceeding $100-200 in jurisdictions covering virtual currency under goods/services laws. Document all communication attempts first.
FAQ
Can I get a refund on completed MICO coin purchases in 2026?
No. MICO coins are non-refundable once completed and coins appear in your wallet per the January 2 policy. Only technical failures, unauthorized charges, or non-delivery qualify (<10% of cases).
What MICO coin transactions are eligible for refunds?
Server errors preventing delivery (3-7 days), unauthorized purchases from compromise (40-50% success, 7-14 days), duplicate charges (24-48 hours), payment failures. Report within 48 hours via Settings > Help & Support > Payment Issues.
How long does MICO Live refund process take?
Approved refunds: 7-14 business days. First reply: 2-8 hours. Investigations: 24-72 hours (standard), 5-14 days (complex), 14-30+ days (bulk). Appeals: 30+ days, <15% success.
What if MICO coins weren't delivered after payment?
Submit ticket if absent after 30 minutes (cards) or 4 hours (bank transfers). First try logout/login—fixes 60% of cases. Provide User ID, transaction ID, payment screenshot, timestamp. 90% of delivery issues resolve in 24-72 hours.
Can I dispute a MICO coin charge with my bank?
Yes, but chargebacks trigger permanent account, ID, device bans within 24-48 hours. Only pursue for confirmed fraud or MICO unresponsive beyond 14 days. Success: 30-40% (virtual currency), 40-50% (unauthorized with police reports). Bans are permanent, no appeals.
Is BitTopup safer for MICO coin purchases?
BitTopup offers verified seller networks, real-time tracking, dedicated dispute support. Quality assurance reduces failures, competitive pricing maintains value. Faster resolution and excellent service make BitTopup preferred for safety and efficiency.
Avoid refund hassles—purchase MICO Coins securely through BitTopup with verified seller protection, transparent tracking, and dedicated dispute support. Get your coins safely today!
