Why MICO Coins Go Missing: The Real Causes
MICO Coins rarely disappear—they're delivered to the wrong place. 90% of cases trace to UID entry errors or region mismatches that redirect coins to unintended accounts.
Manual UID entry has a 12-15% error rate. Common confusions: 0/O, 1/I/L, 8/B, 5/S, 6/G. One wrong digit sends your purchase to someone else's account permanently.
Region matters too. Global delivers 110 coins per USD, MENA gives 143 coins per USD—a 30% difference. Wrong region = coins never appear, regardless of payment confirmation.
What 'Missing Coins' Actually Means
Three scenarios exist:
- Coins delivered to incorrect account (UID error)
- Coins credited to wrong regional server
- Coins pending within normal processing windows
True payment failures (money disappears, no delivery) represent under 5% of cases.
Processing Delays vs. Delivery Failure
Normal delivery times:
- Cards/wallets: 95% within 5 minutes, 100% within 30 minutes
- Cryptocurrency: up to 30 minutes
- Bank transfers: 1-4 hours
- Peak hours (7-11 PM): add 15-30 minutes
VPN usage triggers fraud verification, delaying delivery 12-24 hours. Check wallet history (90-day log) for transaction status: Completed, Pending, or Failed.
Why 'Lost' Coins Are Actually Delivered Elsewhere
MICO's 8-12 digit UID is permanent and unique. Enter someone else's UID = coins go there, not to you. Transaction completes successfully, making refunds nearly impossible.
Multiple account ownership compounds this. Users switching between guest accounts, regional accounts, or alternate profiles often purchase for one while logged into another.
5-Minute Diagnostic Process
Step 1: Verify Correct Account Login
Tap profile icon (bottom-right). Check username and profile picture match your intended account. Guest accounts display differently from registered accounts.
Step 2: Confirm UID Matches Purchase Receipt
Tap profile icon, long-press the numeric identifier under username, tap Copy. Compare this 8-12 digit number character-by-character against your purchase UID.
Watch for: 0 vs O, 1 vs L/I, 8 vs B, 5 vs S, 6 vs G. Even one digit difference = coins went elsewhere.
Step 3: Check Account Region
Navigate to Profile > Account Settings > Region. Current options:
- Global: 110 coins per USD
- MENA: 143 coins per USD
- Southeast Asia: 43 coins per 100 rupees
Purchasing coins for a different region prevents delivery entirely. BitTopup auto-detects region compatibility before payment.
Region changes require Government ID, 3-month residence proof, local SMS verification. Processing takes 24-48 hours, limited to once per 12 months.
Step 4: Review Server Selection
Some platforms request server selection at checkout. MICO ties accounts to specific regional servers—coins for Server A won't appear on Server B.
Check purchase confirmation for server designation. Cross-reference against account settings.
Step 5: Check Transaction Status
Access Profile > Wallet > History (90-day log). Status indicators:
- Completed: Delivery occurred (possibly wrong destination)
- Pending: Wait for processing window to complete
- Failed: Transaction never reached MICO's system
UID Mismatch: #1 Cause of Missing Coins
How to Locate Your Correct UID
Tap profile icon (bottom-right). UID displays beneath username in lighter/smaller font.
Long-press number until context menu appears, select Copy. Paste into a note for reference. This eliminates transcription errors.
Multiple Accounts = UID Confusion
Users maintain separate accounts for:
- Main account (regular use)
- Regional account (location-specific content)
- Guest account (initial exploration)
MICO doesn't prominently show which account is active. Users assume they're on main account when using alternate profile, then purchase coins using main UID while logged into alternate.
Real Case: Guest Account vs. Main Account
User created guest account during exploration, registered permanent account days later. Months later, attempted purchase while still logged into forgotten guest account. Entered registered account's UID during checkout.
Coins arrived at registered account (per UID), but user viewing guest account saw no balance change. Logout/login resolved the issue—this fixes 60% of similar cases.
Verify UID Before Every Purchase
Pre-purchase routine (30 seconds):
- Open MICO Live
- Navigate to profile
- Copy UID
- Immediately paste into purchase form
Never rely on memory or saved UIDs. Fresh verification prevents misdirected coins.
Region Mismatch Explained
What is Region Lock
Region lock ties your account to a geographic server during registration. Determines coin pricing, payment methods, and content access.
Global coins differ from MENA coins despite identical in-app appearance. System rejects incompatible regions automatically.
Identify Your Region
Profile > Account Settings > Region shows Global,MENA,Southeast Asia, or other designations.
Assignment occurs during registration based on IP address, phone country code, or manual selection.
Why Coins Don't Transfer Between Regions
Each region operates as separate economic ecosystem. Cross-region transfers would enable arbitrage (buy low-price region, use in high-price region), undermining pricing model.
Coin packages contain regional metadata. System verifies compatibility during crediting—mismatches trigger automatic rejection.
VPN Warning
VPN masks true location, causing payment platform to detect different region than account assignment. VPN in Europe + Southeast Asia account = European coin packages incompatible with your account.
VPN also triggers fraud verification (12-24 hour delay). Disable VPN before purchasing for accurate region detection and faster processing.
Account Configuration Issues
Email and Phone Binding
MICO requires verified contact info. Unverified accounts face transaction limitations. Check Settings—both email and phone must show Verified status.
Verification takes under 2 minutes: receive code via email/SMS, enter in app.
Authentication Status
Incomplete security setup may hold coin delivery pending verification. Navigate to Settings > Security, ensure all recommended protections are active.
Guest Mode vs. Registered Account
Guest accounts offer limited functionality and complicate support. Convert to registered before purchasing—preserves data while adding email/phone verification and permanent credentials.
Conversion takes minutes, significantly improves transaction reliability.
Payment Gateway Delays vs. Delivery Problems
2026 Processing Standards
Expected delivery:
- Cards/wallets: 5 minutes (95%), 30 minutes (100%)
- Crypto: 30 minutes (blockchain confirmation)
- Bank transfers: 1-4 hours
- Peak hours: add 15-30 minutes
Payment Confirmation ≠ Immediate Crediting
Payment confirmation proves processor received money, doesn't guarantee immediate delivery. Platform must communicate with MICO servers, verify details, execute credit—adds minutes.
Off-peak purchases (early morning/mid-afternoon) process faster.
When to Wait vs. Act
Wait full processing time before investigating:
- 30 minutes: cards/wallets/crypto
- 4 hours: bank transfers
Check UID, region, account config before assuming system failure.
Check Real Status
Profile > Wallet > History shows 90-day transaction log with timestamps, amounts, status.
Documentation for Support
Screenshot Requirements
Capture payment confirmation showing:
- Transaction ID
- Purchase amount
- Timestamp
- Last 4 digits of payment method
Format: JPG/PNG/PDF, max 5MB, 720p+ resolution, max brightness, disable dark mode.
Transaction ID Location
Transaction ID (Order ID/Reference Number) uniquely identifies purchase. Appears near top of confirmation emails/receipts.
Copy exactly, including dashes, letters, special characters.
Account Information
Screenshot MICO profile showing UID clearly. Capture Account Settings showing Region. Include server if applicable.
Ensure username appears to link screenshots to your account.
Timestamp Documentation
Note exact time of:
- Purchase completion
- First check for coins
- Include timezone
Document troubleshooting steps attempted (logout/login, app restart, cache clear) with timestamps and results.
Prevention Strategies
Pre-Purchase Checklist (30 Seconds)
- Verify logged into intended account
- Copy UID from profile
- Check Profile > Account Settings > Region
- Paste UID into purchase form immediately
- Verify platform shows correct region
- Disable VPN
- Confirm 500MB+ free storage
- Check WiFi 3+ bars or 4G/5G
- Verify 5 Mbps download, 1 Mbps upload minimum
Prevents 90% of delivery issues.
Why Use BitTopup
Built-in verification catches errors before purchase:
- UID verification with username confirmation
- Automatic region detection with mismatch alerts
- Real-time transaction tracking
- 95% delivery within 5 minutes (cards)
- Dedicated support for delivery issues
Competitive pricing, secure processing, high user ratings make BitTopup reliable for MICO Coins.
Manage Multiple Accounts
Create reference document listing each account's:
- UID
- Region
- Purpose
Store in password manager or encrypted note. Consult before purchasing.
Consider consolidating if possible—reduces error probability.
Purchase Alerts
Enable Settings > Notifications > Transaction Alerts for real-time confirmations.
Configure payment method notifications (credit cards, PayPal, banking apps) for paper trail.
When to Contact Support
Self-Resolve in 5 Minutes
Try these first:
Logout/Login: Profile > Settings > Logout, wait 30-60 seconds, log back in. Resolves 60% of display issues.
Force Close (iOS): Swipe up, locate MICO in app switcher, flick off-screen, wait 30-60 seconds, reopen.
Force Close (Android): Tap Recent Apps, swipe MICO away, wait 30-60 seconds, reopen.
Clear Cache (Android): Settings > Apps > MICO > Storage > Clear Cache, wait 30-60 seconds, reopen.
Check Wallet History: Profile > Wallet > History for Completed status.
Require Official Support When:
- UID and region verified correct, no coins after max processing time (4 hours cards/wallets/bank, 24 hours crypto)
- Wallet history shows Failed status
- Accidentally purchased for wrong UID, need transfer
- Need region change to match purchased coins
- Payment deducted, no transaction in MICO system
Effective Support Ticket
Navigate: Profile > Settings > Help Center > Contact Support > Payment Issues > Coins Not Received
Include:
- Transaction ID
- Payment receipt screenshot (amount, timestamp, last 4 digits)
- Profile screenshot (UID visible)
- Account Settings screenshot (Region)
- Wallet History screenshot (status)
- Exact timestamps (purchase, first check)
- Troubleshooting steps attempted
- Clear issue statement: Purchased 1,100 coins for UID 12345678 in Global region, payment confirmed, coins not visible after 6 hours
Resolution Timeline
- Simple verification: 24 hours
- Complex tracing: 48-72 hours
- Region change: 24-48 hours (after documentation submitted), wait additional 48 hours before purchasing
- UID mismatch (wrong account): 72+ hours, may not resolve if recipient refuses cooperation
FAQ
Why are my MICO Coins not showing after purchase? 90% involve UID errors or region mismatches. Verify UID matches receipt exactly, account region matches coin package region, you're logged into correct account. Try logout/login to refresh data (fixes 60% of display issues).
How long does MICO top-up take? Cards/wallets: 95% within 5 minutes, 100% within 30 minutes. Crypto: 30 minutes. Bank: 1-4 hours. Peak hours add 15-30 minutes. VPN causes 12-24 hour delays.
What is UID mismatch? When entered 8-12 digit User ID differs from actual account UID. Manual entry has 12-15% error rate (0/O, 1/I/L, 8/B, 5/S, 6/G confusion). Sends coins to wrong account permanently. Always copy UID from Profile.
How do I verify my UID before top-up? Tap profile icon, long-press numeric identifier under username, tap Copy. Paste immediately into purchase form. Verify fresh before each purchase—takes 30 seconds, prevents most errors.
What if I topped up wrong account? Coins deliver permanently to specified UID. MICO can't auto-reverse. Contact support with Transaction ID, payment receipt, intended UID, wrong UID. Support may request voluntary transfer from recipient—not guaranteed, takes 72+ hours.
Does region affect delivery? Yes—regions are incompatible. Global: 110 coins/USD. MENA: 143 coins/USD. Southeast Asia: 43 coins/100 rupees. Verify Profile > Account Settings > Region matches purchase platform before buying.
Avoid delivery issues—top up through BitTopup with built-in UID verification, automatic region detection, and instant tracking. Get coins to the right account, every time!
