MICO Coins Refund Policy 2026: Non-Refundable Guide

Understanding MICO Coins Refund Policy 2026

The policy distinguishes non-refundable purchases from legitimate missing coin claims. Once coins appear in Profile > Wallet > History, purchases become final—regardless of how you use them. The 90-day wallet history is your primary verification tool.

For users purchasing through trusted platforms, understanding mico coins refund policy 2026 non refundable items prevents account complications.

How MICO Differs from Other Platforms

MICO treats virtual currency as immediately consumed digital goods—like gift cards. The 48-hour reporting window is shorter than industry standard 7-14 days. Permanent chargeback bans (account + ID + device) are more aggressive than competitors' temporary suspensions.

Who This Affects

Casual users: Minimal risk if you verify delivery before spending. Rate: $1 = 110 coins globally (143 in MENA). Credit/debit cards show 95% delivery within 5 minutes, 100% within 30 minutes.

Heavy spenders: A $100 purchase (11,000 coins) becomes permanent once delivered—no cooling-off period or buyer's remorse refunds.

Users with less reliable payment infrastructure: Bank transfers take 1-4 hours, cryptocurrency 20-30 minutes. Extended processing increases synchronization issues.

What's Truly Non-Refundable

Virtual Gifts Sent to Broadcasters

Once sent, gifts convert to diamonds in broadcaster accounts—permanently non-refundable. Applies even if sent accidentally or to wrong broadcaster. Manual UID entry shows 12-15% error rate, but mistakes don't qualify for refunds.

MICO Diamonds Converted from Coins

One-way transaction. Diamonds can't convert back to coins or real currency. Certain purchases auto-convert coins to diamonds—these aren't reversible steps.

Activated VIP Memberships

Non-refundable once activated, even if canceled immediately. You won't get refunds for current billing period.

Cancellation timing:

• iOS: 24+ hours before renewal (Settings > [Name] > Subscriptions > MICO > Cancel)
• Android: 48-72 hours advance (Google Play > Payments & subscriptions > Subscriptions > MICO > Cancel)

Event Participation Fees

Non-refundable once events begin, even if you don't participate or experience technical issues. Individual connection problems don't qualify for refunds.

The 48-Hour Proof Pack

Why 48 Hours?

Aligns with payment processor timelines and server log retention. After 48 hours, automated systems archive data, requiring manual retrieval that extends investigation. Peak periods extend response times 50-100%, but the 48-hour deadline remains fixed.

Screenshot Requirements

Format: JPG/PNG/PDF up to 5MB, 720p+ resolution, max brightness, no dark mode

Must include:

• Payment confirmation with transaction ID (unique alphanumeric string)
• MICO UID (8-12 digits under profile username—copy by long-pressing profile icon)
• Wallet history showing missing coins
• Timestamp (date and time visible)

Capture full screen—cropped images get flagged as potentially manipulated.

Email Receipt and Bank Statements

Forward original receipt emails or screenshot entire email (sender, subject, full body). Bank statements must show exact charge, merchant name, transaction date. For cryptocurrency: transaction hash, sending/receiving addresses, amount, confirmation status.

In-App Transaction History

Access: Profile > Wallet > History (90 days). Screenshot entire page showing date range and all transactions. If coins don't appear, capture the gap as evidence.

Common Rejection Triggers

• Wrong account screenshots
• Edited/annotated images (beyond native device markup)
• Missing transaction ID
• Submitting for non-refundable items when wallet shows coins arrived

How to Fix Missing Coins Without Getting Banned

Step 1: Verify Server Synchronization

Standard delivery times:

• Credit/debit cards: 95% within 5 min, 100% within 30 min
• PayPal/digital wallets: 0-15 min
• Cryptocurrency: 20-30 min
• Bank transfers: 1-4 hours

Peak hours (7-11 PM) add 15-30 minutes.

Logout/login method (resolves 60% of cases):

1. Profile > Settings > Logout

2. Wait 30-60 seconds
3. Log back in
4. Check wallet balance

Requirements: 500MB+ free storage, 3+ Mbps internet speed

Step 2: Check Payment Transaction Status

Verify charge shows as completed (not pending/failed) in your payment app. Failed transactions never deliver coins. Duplicate charges appear as separate transaction IDs—check if you received coins for all.

Step 3: Prepare Proof Pack

Organize screenshots chronologically:

1. Payment initiation
2. Payment confirmation
3. Wallet history
4. Current coin balance

Name files descriptively (payment_confirmation.jpg, not IMG_1234.jpg).

For mico missing coins 48 hour proof pack preparation, BitTopup's verification systems auto-generate delivery confirmations.

Step 4: Submit Support Ticket

Path: Settings > Help & Support > Payment Issues > Coins Not Received

Template:I purchased [amount] MICO coins on [date] at [time] using [payment method]. Transaction ID: [ID]. Payment processed successfully, but coins haven't appeared after [timeframe]. Attached: payment confirmation, wallet history, MICO UID.

Avoid: Threats, chargeback mentions, emotional language

Attach all proof pack documents upfront

Step 5: Follow-Up Protocol

Standard investigations: 24-72 hours. Don't submit multiple tickets—reply to original. After 24 hours without response: Following up on ticket #[number] submitted [date]. Please advise if additional information needed.

Approved refunds process in 7-14 business days to original payment method. Appeals take 30+ days with <15% success rates.

Server Sync vs. Real Missing Coins

Normal Delay Timeframes

• Cards: 30 min max (5 min for 95%)
• PayPal/wallets: 15 min max
• Cryptocurrency: 30 min (blockchain confirmations)
• Bank transfers: 1-4 hours (6-8 hours international on weekends)

Technical Sync Indicators

• App crashes during purchase
• Poor connectivity/WiFi-mobile data switches
• Outdated app versions
• Low device storage warnings

When to Report

Wait double the standard delivery time + logout/login before reporting. For cards: report after 1 hour. For bank transfers: 8+ hours during business days.

Report immediately if payment shows failed/reversed or for unauthorized purchases (7-14 day resolution, 40-50% success rate).

Actions That Trigger Bans

Chargebacks = Instant Permanent Ban

Permanent account + ID + device ban within 24-48 hours. Device hardware IDs get blacklisted—can't create new accounts even after factory reset. Never use chargebacks for MICO disputes.

Aggressive Language

Threats, profanity, aggressive demands get flagged. Temporary suspensions: 3-30 days. Use simple, direct, polite sentences.

Multiple Accounts

Creating alternate accounts to abuse refunds = fraud. Systems track device fingerprints, IPs, payment methods across accounts.

Falsifying Documentation

Editing screenshots (amounts, dates, IDs) = permanent ban. Fraud detection analyzes metadata, compression artifacts, pixel inconsistencies. Using others' receipts = identity fraud.

Fraud Detection Flags

• High claim frequency (>20-30% of purchases)
• Timing patterns (always reporting at 47 hours)
• Only reporting large purchases
• Geographic/device inconsistencies

Support Ticket Best Practices

Optimal Submission Times

Submit during 9 AM-5 PM in major Asian time zones for faster response. Avoid post-event/update periods. Weekend submissions wait until Monday. Holiday periods significantly extend response times.

Effective Language

Structure:

• Purchase Date/Time: [timestamp]
• Payment Method: [type]
• Transaction ID: [ID]
• Amount: [currency/amount]
• Expected Coins: [number]
• MICO UID: [8-12 digits]
• Troubleshooting: Logout/login, waited [time], verified payment

End with: Please investigate and deliver missing coins or explain if transaction shows delivered. Documentation attached.

Escalation

Reply to original ticket requesting escalation (don't create new tickets). Provide specific reasons. Allow 24-72 hours before escalating.

Resolution Times

• Missing coins (complete proof): 24-72 hours
• Duplicate charges: 24-48 hours, refunds in 7-14 days
• Unauthorized purchases: 7-14 days, 40-50% success
• Complex cases: 14-21 days

Refund Eligibility Scenarios

Payment Processed, Coins Never Arrived

90-95% success with proper documentation within 48 hours. Must prove completed charge (not pending/failed). Resolution: MICO credits coins directly (24-72 hours) vs. payment refund (7-14 days).

Accidental Duplicate Purchase

60-70% success when reported immediately. Evidence: multiple identical charges within seconds/minutes, coins received for all purchases. Report within hours, before spending duplicate coins.

Changed Mind

Zero success rate. Delivered coins = completed transaction, non-refundable regardless of use. No buyer's remorse refunds.

Technical Error

50-80% success depending on evidence. Requires external verification (documented server downtime, crash logs, widespread issues). Individual device problems don't qualify.

Why BitTopup Offers Better Protection

Transaction Verification

Real-time delivery tracking confirms when coins arrive. Automated systems flag delivery failures immediately. Pre-purchase UID validation prevents 12-15% manual entry errors.

Faster Support

Average first response: 1-4 hours vs. MICO's 2-8 hours. Direct access to verification systems allows immediate delivery confirmation. Multilingual support eliminates language barriers.

Documentation Support

Comprehensive transaction records serve as third-party verification. Technical details (server response codes, delivery timestamps, error logs) help diagnose issues. Coordinates with all parties for complex cases.

Transparent Processing

Real-time tracking shows payment → delivery → confirmation. Accurate timeframe estimates by payment method. Automated notifications at each stage.

Common Myths Debunked

Myth: All Purchases Refundable Within 7 Days

False. Virtual currency is non-refundable once delivered. The 48-hour window is for reporting delivery failures, not returns.

Myth: Chargebacks Are Safe Alternatives

False. Chargebacks = fraud claims triggering permanent bans (account + ID + device) within 24-48 hours. Use only for genuine fraud.

Myth: VIP Status Protects from Bans

False. Policy applies universally. VIP may increase scrutiny on suspicious patterns. Suspensions continue billing without access to benefits.

Myth: Automatic Refunds for Server Errors

False. You must report missing coins via support tickets. Logout/login resolves 60%, but complex issues need manual investigation.

Smart Purchasing Strategies

Verify Payment Compatibility

Check supported methods list by region. Verify sufficient funds. Match billing address exactly. Enable 2FA on MICO and payment methods.

Test Small Transactions

Buy minimum package first. Verify delivery and wallet history before large purchases. Repeat tests for new payment methods or after long gaps.

Use BitTopup for Security

Verification systems catch failures immediately. Competitive pricing with included protection. Automatic documentation. Expert payment issue support.

Set Up Alerts

Enable email notifications for purchases. Set payment method alerts. Calendar reminders for subscription renewals (24+ hours iOS, 48-72 hours Android). Enable app notifications for wallet updates.

FAQ

What's completely non-refundable? Coins once in wallet, gifts sent to broadcasters, diamonds converted from coins, activated VIP memberships, event fees.

How long to request refund? 48 hours for missing coin reports with complete proof pack: transaction ID, MICO UID, wallet screenshots, payment proof, timestamp.

What documents needed? Payment confirmation with transaction ID, MICO UID (8-12 digits), wallet history, receipt/bank statement, timestamp. JPG/PNG/PDF up to 5MB, 720p+, no editing.

Can I get banned? Proper missing coin reports don't cause bans. Chargebacks = permanent ban (24-48 hours). Aggressive language, fraud, multiple accounts = 3-30 day suspensions or permanent bans.

Missing or delayed? Check delivery times: cards 5-30 min, PayPal 0-15 min, crypto 20-30 min, bank 1-4 hours. Try logout/login (resolves 60%). Peak hours add 15-30 min.

What happens with chargebacks? Permanent ban: account + ID + device within 24-48 hours. Can't create new accounts from device or with ID. All content permanently inaccessible.

Avoid refund issues—purchase MICO Coins through BitTopup for guaranteed delivery, instant verification, responsive support. Get coins safely with transparent processing and real-time tracking!