Understanding Likee DOC_MISMATCH Error in 2026
What Is DOC_MISMATCH and Why It Appears
DOC_MISMATCH is one of eight rejection codes in Likee's verification system (alongside DOC EXPIRED, DOC ILLEGIBLE, SELFIE MISMATCH, PAYMENT INVALID, LOCATION MISMATCH, CONTENT VIOLATION, ENGAGEMENT ANOMALY). It triggers when ML algorithms detect discrepancies between uploaded documents and profile information.
The system performs character-by-character comparison of legal names, birth dates, and addresses. Minor variations—missing middle names, abbreviated streets, reversed date formats—cause instant rejection. For creators facing delays, buy Likee diamonds for creator fund withdrawal offers alternatives when verification impacts schedules.
February 2026 ML update introduced enhanced pattern recognition analyzing document authenticity markers, facial geometry, and metadata while cross-referencing global identity databases and account behavior for risk scoring.
How 2026 ML Verification Works
Four sequential stages with distinct windows:
- Risk scoring (0-2 hours): Analyzes account history, engagement patterns, submission metadata
- Payment validation (2-8 hours): Verifies payment methods, transaction history, withdrawal patterns
- Content compliance (8-24 hours): Reviews video library for violations, promotional ratios, engagement authenticity
- Manual review (36+ hours): Human oversight for flagged cases
Standard cases resolve in 24-48 hours. Check Creator Dashboard every 12 hours for real-time updates.
Common Mismatch Triggers
Name formatting: Most frequent issue. System requires exact matches including middle names and suffixes (Jr., Sr., III). John Smith ≠ John A. Smith. International creators face character encoding issues with diacritical marks or non-Latin alphabets.
Address discrepancies: Casual formats vs. official formatting. System flags differences in street abbreviations (Street vs. St.), apartment placement, postal codes.
Date format variations: US creators using MM/DD/YYYY when system expects DD/MM/YYYY (or reverse) based on account country.
Document validity: Auto-rejects documents with <60 days before expiration or proof of address >90 days old.
Impact on Diamond Withdrawal
DOC_MISMATCH blocks creator fund access, preventing Bean conversion. Minimum withdrawal: 4,200 Beans ($20 USD at 210 Beans/dollar). Earnings freeze until approval.
Failed attempts trigger 72-hour resubmission windows. Multiple failures may cause extended reviews or temporary restrictions. Applies universally—even established creators must pass updated ML verification post-February 2026.
Prerequisites Before Starting
Required Documents
Primary ID (one required):
- National identity cards
- Passports (photo page spread with machine-readable zone)
- Driver's licenses with photo
All must show clear photo, full legal name, birth date, document number.
Proof of address (dated within 90 days):
- Utility bills (electricity, water, gas)
- Bank statements
- Government correspondence
- Lease agreements
Digital screenshots qualify if showing institution header, complete address, statement date.
Tax forms: W-8BEN (international) or 1099-NEC (US $600+ earners) must match ID exactly.
Account Eligibility Requirements
- Level 35+ account status
- 1,000+ genuine followers (bots filtered out)
- 30+ monthly streaming hours across 20+ days
- 80% video completion rate
- 41+ average likes per video
- 80% non-promotional content ratio
- 6+ months account age
Document Quality Standards
Identity documents:
- Minimum 1200 DPI resolution
- 4800 x 3600 pixels or larger
- Ensures ML can analyze microprint, security features
Selfies:
- Minimum 8MP resolution (3264 x 2448 pixels)
- Rear-facing camera (not front camera)
- Hold ID at chest level, photo page facing camera
- Arm's-length distance for optimal facial recognition
File specs:
- JPG or PNG format
- Under 5MB (system compresses larger files, degrading quality)
- Test uploads before official submission
Verification Status Dashboard
Five stages with real-time indicators: Submitted, Risk Analysis, Payment Review, Content Check, Final Approval.
- Green bars: normal processing
- Yellow: extended review needed
- Rejection notifications specify exact error codes with detailed explanations
Dashboard archives previous attempts for comparison. Updates push to email and in-app. Check every 12 hours.
Annual quota resets January 1, 2026 00:00 UTC.
Step 1: Verify Document Meets ML Requirements
Acceptable Document Types
National ID cards: Most straightforward path. ML maintains templates for 195+ countries. Must be current with government seals/holograms.
Passports: Universal acceptance. Submit full photo page spread—algorithm analyzes borders, patterns, security features beyond central info. Passport cards need manual review (extends processing).
Driver's licenses: Only with photo ID meeting national standards. Learner's permits rejected.
Photo Resolution and Lighting
Lighting: Diffuse, even lighting eliminating shadows and hotspots. Natural daylight from windows ideal. Artificial: 45-degree angles, daylight-balanced LEDs (5500-6500K).
Resolution: Native camera resolution—no digital zoom. Fill 80-90% of frame. Landscape for horizontal IDs, portrait for vertical.
Avoid: Protective sleeves, lamination, glass (causes reflections/distortions). Remove from wallets, lay flat.
Quality Mistakes to Avoid
Overexposure: Washes out security features. System rejects >15% exposure variation.
Motion blur: Camera shake creates artifacts triggering fraud detection. Use stabilization, timers, or prop against stable surface.
Perspective distortion: Hold camera parallel to document. System rejects >5-degree angles from perpendicular.
Background and Angle
Background: Solid neutral tones (white, light gray, cream). Avoid patterns, wood grain, busy backgrounds.
Position: Flat against surface, not propped. Maintains uniform focus edge-to-edge.
Consistency: Same distance for all photos in single session. Scale variations trigger manual review.
Step 2: Clear Cache and Update App
Why Cache Causes Errors
Cached data from previous attempts conflicts with new protocols. February 2026 update modified data structures—old cache incompatible with current systems.
Image upload modules cache compression algorithms. Outdated methods corrupt uploads despite appearing correct on device (manifests as DOC ILLEGIBLE).
Expired authentication tokens cause silent failures—app appears to upload successfully but server-side processing never starts.
Clear Cache Properly
Android: Settings > Apps > Likee > Storage > Clear Cache (preserves login). Avoid Clear Data unless full reset needed.
iOS: Settings > General > iPhone Storage > Likee > Offload App (preserves data). Or delete/reinstall for complete cache elimination.
Restart device after clearing to refresh system-level caches. Allow full sync before verification.
Ensure Latest Version
Required versions: Android 5.8.0+, iOS 5.7.5+ (released late January 2026).
Check: Settings > About. Enable auto-updates for critical patches.
Version mismatches generate cryptic errors. Verify latest version before troubleshooting.
Reinstallation as Last Resort
Resolves corrupted files, incomplete updates, system conflicts.
Before uninstalling: screenshot Creator Dashboard stats, save drafts, note payment info.
Download from official app stores only—third-party sources may have altered verification modules.
After reinstall: complete initial sync before accessing verification.
Step 3: Match Information Exactly
Name Spelling and Format
Character-for-character match required including middle names, suffixes (Jr., Sr., III), compound surnames.
John Smith ≠ John A. Smith. Case-sensitive comparison (some international sets case-insensitive).
Hyphenated surnames: exact hyphen placement and caps. Mary Anne Johnson-Smith ≠ Mary Anne Johnson Smith ≠ Mary Anne johnson-smith.
Exclude titles (Dr., Rev., Esq.) unless on legal documents. Remove nicknames, stage names, abbreviations.
Date Format Consistency
US: MM/DD/YYYY
International: DD/MM/YYYY (based on account country, not document origin)
Single-digit months/days need leading zeros: 03/07/1995 not 3/7/1995.
Four-digit years (1995) not two-digit (95). No century inference.
Address Matching
Replicate exact abbreviations, caps, punctuation from proof of address.
123 Main St., Apt. 4B ≠ 123 Main Street, Apartment 4B ≠ 123 Main St #4B
Apartment designations: use document format (Apt., Apartment, #, Unit, Ste.).
Postal codes: full format. US ZIP+4 needs nine digits (12345-6789) if document shows it.
How ML Detects Discrepancies
OCR extracts text (99.8% accuracy on high-quality scans). NLP recognizes semantic equivalence but applies strict matching for legal verification.
Confidence scores: <95% triggers manual review. Factors reducing confidence: image quality, unusual spellings, non-standard formats.
Improve scores with pristine quality and exact formatting.
Step 4: Retake and Reupload Documents
Optimal Lighting
Midday natural sunlight near windows (not direct). Diffused sky light, not harsh rays.
Artificial: daylight LEDs (5500-6500K) at 45-degree angles both sides. Equal distance/intensity.
Disable flash—creates specular reflections and uneven exposure.
Eliminate Glare and Shadows
Adjust angle 2-3 degrees off-perpendicular to redirect reflections without perspective distortion.
Polarizing filters reduce gloss reflections (test first for color casts/vignetting).
Multi-directional lighting or window ambient light eliminates shadows.
All Edges Visible
Frame with 5-10% border space. Cropped edges trigger fraud detection.
Rounded corners must appear complete and symmetrical. Use grid overlay for alignment.
Flatten warped documents under books 30 minutes or use clean glass during photography.
File Size and Format
5MB limit accommodates high-res while preventing overload. 8MP images: 2-3MB JPG standard compression.
Avoid max quality (8-10MB)—secondary compression degrades quality.
JPG: capture directly, don't convert (each conversion loses quality). PNG: lossless but larger—use for fine text/security features if under 5MB.
Step 5: Submit During Peak Processing Hours
Processing Schedule
ML operates continuously but speeds vary. Peak submissions: evening hours in major markets (Southeast Asia, South America, Eastern Europe).
Optimal windows: 2:00-6:00 AM local time (low-activity). Risk scoring may finish <30 minutes vs. typical 0-2 hours.
Weekend submissions: reduced manual review staffing. Submit Monday-Thursday for fastest processing.
Best Submission Times
Avoid late Friday or before holiday weekends—payment validation (hours 2-8) waits for bank responses, extending 24-48 hours.
Submit 2-3 hours after midnight UTC for most current policy data in content compliance (hours 8-24).
Avoid 72 hours around January 1 quota reset—processing extends to 96+ hours from volume overload. Complete by mid-December or delay to mid-January.
Server Load Effects
High loads reduce resources per request, potentially skipping optional verification steps. Increases false rejections from conservative decisions.
Network latency causes corrupted uploads appearing successful. Generic rejections without codes suggest resubmit off-peak.
Database sync delays create temporary inconsistencies. Wait 2-4 hours after profile updates before submitting.
Track Status Real-Time
Enable push notifications: Settings > Notifications > Verification Updates. Five checkpoints: Submission Confirmed, Risk Analysis Complete, Payment Validated, Content Approved, Final Decision.
Dashboard updates every 15 minutes. Green: normal, yellow: extended review, red: critical issues.
Email backup notifications—check spam folders. Whitelist Likee's domain.
Step 6: Wait for Processing, Avoid Multiple Submissions
Processing Timeframes
Standard: 24-48 hours total
- Risk scoring (0-2 hours): <30 min for consistent accounts
- Payment validation (2-8 hours): faster for established payment methods
- Content compliance (8-24 hours): 8-12 hours for 80%+ non-promotional content
- Manual review: 36+ hours if flagged
Why Multiple Submissions Delay Verification
Each creates unique processing instance. Multiple requests generate conflicts, auto-pausing all for manual review.
Triggers fraud detection (bot attacks/takeover attempts). Adds 48-72 hour security review. Account gets elevated monitoring slowing future attempts.
72-hour resubmission window prevents spam. Circumvention attempts = permanent suspension needing support intervention.
While Waiting
Continue regular content/streaming—sudden changes appear suspicious.
Review content library, remove borderline violations. ML analyzes complete history.
Prepare withdrawal info (bank details, tax docs). Verification valid 90 days.
Notification Settings
Configure multiple channels: push, email, SMS. Redundancy ensures delivery.
Set high/urgent priority to override Do Not Disturb. Approvals often arrive off-hours.
Whitelist Likee domains in email/SMS filters—verification content triggers spam detection.
Step 7: Contact Support If Error Persists
When to Escalate
After 48 hours without updates/decisions. Document timeline with timestamps.
Immediate escalation: rejection without explanatory details or generic Verification Failed without codes.
After three consecutive rejections for same code despite corrections. Provide screenshots of uploads and rejections.
Information to Prepare
Account info: username, email, creation date, creator level, unique ID (Settings > Account Information)
Screenshots: Creator Dashboard showing status, timestamps, errors. Include date/time stamps. Forward email notifications with headers.
Files: Save copies of exact submitted images for manual review/corruption comparison.
Alternative Verification Methods
Manual verification: Support ticket bypasses ML for edge cases. 5-7 business days. Submit via Settings > Help > Verification Issues.
Video calls: Real-time identity confirmation for persistent failures. Schedule through support—present physical documents via video.
Instant access: Top up Likee diamonds fast verification via BitTopup provides instant delivery without withdrawal verification for urgent needs.
Response Times
Initial response: 24 hours with ticket reference. Standard issues: 3-5 business days. Complex cases: 10-15 business days.
Escalation to specialized agents after 5 days. Senior agents have override authority. 48-hour max response intervals.
Final notifications explain issues and resolution steps. Manual approvals specify conditions. Rejections include remediation steps and resubmission eligibility.
Preventing Future Errors
Maintain Updated Profile
Review quarterly for accuracy. Update addresses, names, contact info immediately—ML compares current data, not historical.
Enable two-factor authentication (Settings > Security) to prevent unauthorized modifications creating mismatches.
Screenshot all changes for audit trail proving legitimate modifications.
Regular Document Checks
Set reminders 90 days before ID expiration. Renewals take 4-8 weeks—renew before 60-day threshold.
Monitor proof of address dates for 90-day recency. Maintain multiple types (utility, bank, government) as backups.
Photograph/scan renewals immediately, store high-res copies in secure cloud storage.
Re-Verification Requirements
Verification expires after 90 days inactivity. Plan withdrawals within windows.
Significant changes trigger mandatory re-verification: payment methods, country, legal name, security incidents.
Annual refresh during January 1 reset. Complete in January to avoid peak delays.
Security Best Practices
Unique, complex passwords—no reuse. Use password managers.
Monitor login activity: Settings > Security > Active Sessions. Review devices, locations, timestamps.
Avoid account sharing—creates inconsistent patterns flagging fraud detection. Use official team management features if needed.
FAQ
What causes DOC_MISMATCH in 2026?
Character-by-character mismatch between documents and profile (names, birth dates, addresses). Includes missing middle names, abbreviated streets, reversed dates. Low-quality photos causing OCR misreads also trigger it.
How long does ML verification take?
24-48 hours standard: risk scoring (0-2h), payment validation (2-8h), content compliance (8-24h), manual review (36+h complex cases). Off-peak weekday mornings fastest.
What documents are required?
Government photo ID (national ID/passport/driver's license) with 60+ days validity + proof of address within 90 days. ID: 1200+ DPI, 4800x3600px. Selfie: 8MP, 3264x2448px. JPG/PNG under 5MB.
Can I withdraw without verification?
No. February 2026 update requires ML verification for all withdrawals. 4,200 Bean minimum locked until approval. BitTopup offers instant diamond top-ups without verification for immediate access.
Why repeated rejections?
Persistent formatting mismatches, inadequate image quality, or account eligibility issues (followers/streaming hours). Review codes: DOC_MISMATCH (info discrepancy), DOC ILLEGIBLE (quality), ENGAGEMENT ANOMALY (metrics). After three failures, contact support for manual review.
How many resubmissions allowed?
Unlimited but 72-hour cooldown between attempts. Multiple rapid submissions trigger fraud flags extending processing or causing suspension. After three failures, escalate to support instead of continuing automated attempts.
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